Cancellation & Return Policy

Cancellation before shipment

If the order or the item(s) that you want to cancel has not been shipped yet, you can visit the website and put a cancellation request.

A cancellation request can put after tracking the order on our website using the order number and mobile number used to place the order. The "Track your Order" link is available at the bottom of the page under the "Support" tab. 

In such cases, the order will be cancelled, and the money will be refunded to you within 4-5 business days after the cancellation request is duly processed by us.

If the order or the item(s) that you want to return has been shipped or delivered, then you can call our customer care number put a return request.
In such cases, the order will be marked as return, we will arrange for a return pickup and the money will be refunded to you only after receiving the product at our warehouse.

Returns, Replacements and Refunds

How do I return an item purchased on d technology Innovative Products Private Limited?

d technology Innovative Products Private Limited offers its customers an ’Easy return policy’, wherein you can call our Customer Care within 7 days of the order delivery

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount for that product.

 

Which are the items that cannot be returned/exchanged? Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse

  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged

  • Serial Number is tampered with.

  • Product is used or altered

  • If request is initiated after 7 business days of order delivery

  • Free product provided by brand


I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order.

You will have to call our customer care and place a return request for the same.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

How will I get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 4-5 business days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

As of now we have not initiated refund for cash on delivery orders.